Online Shopping Guide

  1.  Fill all the detail to our Online Shopping Order form.
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  2. Order Form Format
    -Product code – Quantity
    -Example:
    -1)SB400 – 1
    -2)BP500 – 2
    Sample
    Here is where you get your Product code.

  3. After receiving our confirmation e-mail, remit payment to Jointwell account and fax or e-mail the bank in slip to Jointwell with your name and contact number. We will confirm with you through email upon delivery of your ordered goods.
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About online shopping

(1) Delivery charge

West Malaysia East Malaysia Oversea
Total orders below RM100.00 RM5.00 RM10.00 Not applicable
Total orders is RM100.00 and above FOC FOC

2) Delivery duration

West Malaysia:  Within 7 working days

East Malaysia : Within 10 working days

*Contact to check delivery status Phone No : +60 3-6188 1595,  Email : sales@my-jointwell.com or Submit your inquiry through
our Feedback and Inquiry form. Then we will contact you in shortly.
- If  Email, please state you detail as below :

  1. Name
  2. Contact No
  3. Address
  4. Receipt/Purchase No
  5. Inquiry

3) Payment methods

  • Bank Transfer    
  • Malaysia bank electronic funds transfer
  • wangpos
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Terms and condition
- Customers will be subject to extra delivery charge due to redirected goods caused by incomplete or missing information.
- Good will be delivered after full payment.